Information We Collect

When you contact us, request a consultation, or engage our services, we may collect information you provide directly. This may include your name, email address, and phone number; the address and details of the property concerned; your role in relation to the property, such as owner, managing agent, board member, or attorney; documents you share with us, including inspection reports, filings, correspondence, and photographs; and billing and contact details for invoicing.

1. How We Protect Your Information

We take reasonable technical and organizational measures to protect the information you share with us against unauthorized access, loss, or misuse. Property records, photographs, and filing documents are treated as confidential to the engagement. No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

2. How We Use Your Information

We use the information you provide to respond to inquiries, review property and compliance records, prepare condition summaries and documentation, coordinate access and repair work, communicate with you and with parties you authorize, and issue invoices. We do not sell your information. We may update this Privacy Policy from time to time, and any revised version will be posted on this page with a new effective date.

3. Sharing and Disclosure

We share information only where it is necessary to perform the work you have engaged us for, or where we are required to do so. This may include sharing with engineers, architects, contractors, and other professionals working on your property, and with counsel, insurers, or agencies where you have directed us to do so or where disclosure is required by law. We do not sell or rent your personal information to third parties for marketing purposes.

4. Intellectual Property

The content of this website, including text, photographs, graphics, and layout, is the property of Exterior.nyc and ArkCo Corp. unless otherwise indicated, and may not be reproduced or redistributed without permission. Documents and photographs you provide to us remain yours; reports and summaries we prepare are provided for your use in connection with the engagement.

5. Data Retention

We retain project records, photographs, and documentation for as long as needed to provide our services, to support the compliance history of the property, and to meet legal, insurance, and recordkeeping obligations. Because exterior compliance records may be requested years later during refinancing, sale, litigation, or a subsequent inspection cycle, retention periods for project documentation are typically long. If you would like to know what we hold in relation to a particular property, contact us at info@exterior.nyc.